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Store Policies
Granada Hills Business Machines strives to make all of our customers have a pleasant shopping experience, both at the time of purchase as well as once the product is received. However, we ask that you read these policies before ordering so there are not any misunderstandings after your purchase.
Shipping:
Shipping Locations: In order to reduce credit card fraud, we will only ship products to the United States and U.S. owned territories. Free shipping advertised on this website will be to the continental United States only. We do not ship directly to inmates at prisons (see our FAQs for more information.) In addition, we will verfiy that shipping addresses and billing addresses are closely related using a fraud monitoring system. If we determine the shipping address is not related to the billing address of the credit card holder, we will either contact you for additional clarification or cancel your order. All fraudulent transactions will be reported to the appropriate authorities. In order to expedite your order, we suggest you enter the same shipping address as the billing address used for your method of payment.
Shipping Carrier: We use UPS for all shipments. However, at times we may opt to use a licensed trucking company for particularily large or heavy orders (i.e. Shredders, Word Processing systems, and multiple Typewriter orders.)
Time of Shipment: Orders received before 2 PM Pacific Standard Time are normally shipped on the same business day. However, some orders may be delayed one or two business days due to unforseen circumstances.
Shipping Insurance: All shipments will be insured for the full value of the item(s) purchased at no cost to you.
Shipment Tracking: We will normally send a Tracking number to the email address you provide us for all items purchased on the day we ship them. However, we may elect to have certain products not currently in our inventory shipped to you directly from our suppliers in order for you to receive them as quickly as possible. In these circumstances, we may not always be able to obtain a Tracking number as quickly as we would had we shipped the product from our location.
Receipt of Merchandise: If you do not receive your product in a timely manner, please go to the UPS website and enter your tracking number. If a problem exists, please contact us at customerservice@granadahillsbusinessmachines.com so we can investigate the reason for the delay. Please include your Order ID number that you received on the receipt we sent you via email immediately after you placed your order.
Returns: In order to keep our prices as deeply discounted as they are, we generally do not accept returns of products once purchased. However, we will accept returns with prior authorization if we shipped you a product that you did not order. In the unlikely event that a product arrives DOA, please contact us immediately so we can make arrangements for return shipping and a replacement product. We also may accept a product for return within 10 calendar days of your order date it (with prior authorization) if you are exchanging it for a similar item, as long as the product we shipped you is unopened in its original packaging. However, we cannot guarantee that all products will be accepted for exchange, and some exchanges will be subject to restocking fees. We charge restocking fees of 25% for unopened products you ordered that you decide you no longer want as long as you notify us of your intent to return within 10 calendar days of your order date. You will be responsible for return shipping via UPS Ground service, as well as return shipping charges and insurance for the amount of the item you are returning. Orders older than 10 calendar days are not returnable under any circumstances. Customized orders (i.e., typewriters with Spell Check added) are never returnable under any circumstances. Also, items noted as "no exchanges or refunds" will not be returnable under any circumstances. Therefore, we ask that you make sure of the products you are purchasing prior to placing your order. We try to provide our customers with as much detailed product information as possible on our website so they can make an informed buying decision. If you need any additional product information or are unsure if a product has certain features that you need, please contact us at customerservice@granadahillsbusinessmachines.com prior to placing your order, and we will be happy to assist you in any way that we can.
If you would like to request a return of a product under the conditions previously stated, please visit our Contact Us page and complete the form including your name, email address, reason for the return, condition of the merchandise (only new and unopened merchandise will be accepted), and a request for a Return Merchandise Authorization Number (RMA). No returns will be accepted without prior authorization.
Once a RMA is granted, you will be required to ship the product(s) back to us within 5 business days at your expense. All products shipped back to us must be insured for the full value that you paid. Original shipping charges paid by you will not be refunded, and shipping charges as well as restocking fees for exchanged products you will receive must be paid prior to our shipping them.
Defective Merchandise:
If you receive defective merchandise, please contact us within 10 calendar days of your order date so we can make arrangements for return shipping and a replacement product. For items that become defective after this time, please see our Warranty section below.
Warranty: All products sold on our website are brand new and covered by the full manufacturers warranty. If you purchase an item which later becomes defective, please follow the instructions in your User Manual to obtain warranty service from the manufacturer. Please note, we will perform warranty service for all Swintec brand items, so if you have a problem with your Swintec machine and you are in the warranty period, please contact us at customerservice@granadahillsbusinessmachines.com so we can arrange to perform the service for you.
Federal Government / State/ County Orders: Granada Hills Business Machines is a registered Small Business / Micro Business in the Federal CCR registry. We are also a Certified Small Business / Micro Business with the State of California, and registered as a Small Business in the Los Angeles County vendor database. We welcome all Federal Government / State/ County inquiries. Please email or call us.
Sales Tax: All orders originating in CA will incur 7.25% sales tax. Orders in Los Angeles County will incur 8.25% sales tax. No Sales Tax will be collected on orders outside of California. Buyers outside of California will be responsible for filing Sales & Use Tax returns in their states, if applicable.
Payment Methods: We welcome Money Orders, Cashiers Checks, Visa, Mastercard, American Express, Discover, and Paypal from retail customers.
Purchase Orders: We only accept Purchase Orders from the following entities:
* Departments and Agencies of the U.S. Government
* Departments of the State of California
* Prison systems located within California
* Large Cities (i.e. Los Angeles, San Francisco, San Diego) located within California
* Counties located within California
* School Districts located within California with prior approval
If you are one of the above organizations, and would like to pay by Purchase Order, place your order online and select "Purchase Order" as your method of payment. In the customer notes section, please enter your Purchase Order number. Then FAX your Purchase Order to us at FAX # (773) 347-6864. Upon receipt of your valid Purchase Order, we will ship your items. Our terms for Purchase Orders are "Net-30" and we would appreciate if you, as the purchaser, could help ensure timely payment.
Store Hours: Our store hours are Monday through Thursday 10AM - 4PM PST (1PM-7PM EST), and Fridays 10AM-12:30PM PST (1PM-3:30PM EST).
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