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Store Policies
Granada Hills Business Machines strives to make all of our customers have a pleasant shopping experience, both at the time of purchase as well as once the product is received. However, we ask that you read these policies before ordering so there are not any misunderstandings after your purchase.
Returns: We do not accept any returns or exchanges. No exceptions.
Defective Merchandise:
If you receive defective merchandise, please contact us within 10 calendar days of your order date so we can make arrangements for return shipping and a replacement product. For items that become defective after this time, please see our Warranty section below.
Warranty: All products sold on our website are brand new and covered by the full manufacturers warranty. If you purchase an item which later becomes defective, please follow the instructions in your User Manual to obtain warranty service from the manufacturer. Please note, we will perform warranty service for all Swintec brand items, so if you have a problem with your Swintec machine and you are in the warranty period, please contact us at customerservice@granadahillsbusinessmachines.com so we can arrange to perform the service for you.
Shipping:
Shipping Locations: In order to reduce credit card fraud, we will only ship products to the United States and U.S. owned territories. Free shipping advertised on this website will be to the continental United States only, F.O.B. Origin. International customers can order products from our website and have them shipped to a United States address provided by Bongo International. Please see the details about this in the "International Shipping" section below or click here for more information. We do not ship directly to inmates at prisons (see our FAQs for more information.)
International Shipping
International customers can order products from our website and have them shipped to a United States address provided by Bongo International. Our normal shipping rates apply to these transactions. In addition, please be aware that Bongo International will charge you international shipping rates as specified on their website. More information about Bongo International can be found by clicking here. Please ensure that any items you order for shipment through Bongo International will work in the country you will receive the product in, as we do not accept any returns. For example, any products that we sell that use electricity are rated 120V 60Hz Type B plug for use in the United States. If you decide to use a transformer to use one of these products, it may not work and may cause damage to the machine. Therefore, if you have a different type of electricity in your country, we strongly advise you not to purchase electrical products from us.
Shipping Carrier: We use UPS for all shipments. However, at times we may opt to use a licensed trucking company for particularily large or heavy orders (i.e. Shredders, Word Processing systems, and multiple Typewriter orders.)
Time of Shipment: Orders received before 12 PM Noon Pacific Standard Time are normally shipped on the same business day. However, some orders may be delayed one or two business days due to unforseen circumstances.
Shipping Insurance: All shipments are sent F.O.B. Origin and will be insured for the full value of the item(s) purchased at no additional cost to you. In the unlikely event you do not receive your package you will be able to file a claim with the carrier.
Shipment Tracking: Tracking numbers will be sent to the email address you provide us on either the shipment date or the following day.
Receipt of Merchandise: If you do not receive your product in a timely manner, please go to the UPS website and enter your tracking number. If a problem exists, please contact us at customerservice@granadahillsbusinessmachines.com so we can help you investigate the reason for the delay. Please include your Order ID number that you received on the receipt we sent you via email immediately after you placed your order. Since packages are shipped FOB Origin, it will be your responsibility to file a claim with UPS if necessary.
Federal Government / State/ County Orders: Granada Hills Business Machines is a registered Small Business / Micro Business in the Federal CCR registry. We are also a Certified Small Business / Micro Business with the State of California, certification #41391, and registered in the Small Business Enterprise Preference Program in the Los Angeles County vendor database, Local SBE vendor #13035401. We welcome all Federal Government / State/ County inquiries. Please be advised that we only accept Purchase Orders from departments and agencies of Los Angeles County, departments and agencies of the State of California, and departments and agencies of the Federal government, but we welcome your prepaid check or credit card order from other entities. Please email or call us for more information.
Sales Tax: All orders originating in CA will incur 8.25% sales tax. Orders in Los Angeles County will incur 8.75% sales tax. No Sales Tax will be collected on orders outside of California. Buyers outside of California will be responsible for filing Sales & Use Tax returns in their states, if applicable.
Payment Methods: We welcome Money Orders, Cashiers Checks, Visa, Mastercard, American Express, Discover, and Paypal.
Purchase Orders: We currently only accept Purchase Orders from departments and agencies of Los Angeles County, departments and agencies of the State of California, and departments and agencies of the Federal government.
Store Hours: Our store hours are Monday through Thursday 10AM - 4PM PST (1PM-7PM EST), and Fridays 10AM-12:30PM PST (1PM-3:30PM EST).
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