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Frequently Asked Questions
When I enter my credit card, I get an error message. What should I do?
Very frequently the error message you are receiving is due to one of the following reasons:
(1) The billing address you have entered on our website does not match the billing address of the credit card you used. The actual billing address for the credit card is required by our credit card processor to ensure the safety of our customers transactions. This helps avoid someone using your credit card who does not have knowledge of your billing address. In order to process your credit card, please edit your billing information on our website to match that of your credit card.
(2) The AVS Code does not match. Make sure the AVS code you enter is the last 3 digits above the signature box on the BACK of the credit card for Visa and Mastercard transactions, or the 4 digit code found above your account number on the FRONT of the card for American Express transactions.
If your problems persist, please contact us for additional help.
Are all the products you sell on this website new?
Yes, we only sell brand new products, sealed in the original factory box. We do not sell refurbished products on this website.
Do you accept Purchase Orders?
We only accept Purchase Orders from the following entities:
* Departments and Agencies of the U.S. Government
* Departments of the State of California
* Prison systems located within California
* Large Cities (i.e. Los Angeles, San Francisco, San Diego) located within California
* Counties located within California
* School Districts located within California
If you are one of the above organizations, and would like to pay by Purchase Order, place your order online and select "Purchase Order" as your method of payment. In the customer notes section, please enter your Purchase Order number. Then FAX your Purchase Order to us at FAX # (773) 347-6864. Upon receipt of your valid Purchase Order, we will ship your items. Our terms for Purchase Orders are "Net-30" and we would appreciate if you, as the purchaser, could help ensure timely payment.
Will you accept our Company Check, Personal Check, Cashiers Check or Money Order?
Yes, we will accept your Company Check, Personal Check, Cashiers Check or Money Order. However, your items will not ship until we receive your check and it has cleared our bank. To place such an order, add the items you desire to your shopping cart, select "Money Order" as your method of payment, complete the order process, and print your receipt. Mail your payment to "Granada Hills Business Machines, P.O. Box 3674, Granada Hills, CA 91394" and attach a copy of your receipt to the check.
What Credit Cards do you accept?
We accept American Express, Diners Club, Discover, Mastercard, Visa, and Paypal for immediate shipment of your order.
Are products covered by the manufacturers warranty?
Absolutely, yes. Rest assured that you will receive a brand new product with a full manufacturers warranty.
What will I receive with my product?
Business machines (typewriters, calculators, cash registers, etc.) normally include the User Manual, Warranty Card, and starter supplies (typewriter ribbon and correction tape, one roll of paper, etc.)
Where do you ship?
We currently ship orders to the United States only, including Hawaii, Alaska, and U.S owned territories.
Will you ship directly to an inmate at a prison?
No. Due to the high number of refused, lost, and damaged shipments, we no longer ship directly to inmates in prisons. You may order a typewriter (or other product) from us and have it shipped to your personal address, and then you can send it to the prison yourself. However, please note that many typewriters have memory with the ability to save files and text. Most prisons restrict the use of typewriters with memory completely, some do not allow prisoners to have more than 7K of memory, and only a few will allow higher amounts of memory. Some prisons specify which typewriter models are allowable in their institution, and some specify where they must be purchased. Please confirm with the prison that they will allow your inmate to receive the typwriter you desire prior to placing your order. Most prisons publish guidelines specifying the allowable items and their requirements, so please try to obtain this prior to placing your order. We do not accept returns, so if you do not get prior approval from the prison and they do not allow the typewriter (or other product), you will not be able to return or exchange the item(s)to us.
How much will shipping cost?
Shipping for all orders over $50.00 is currently FREE via UPS Ground service to the continental United States only. Please make sure you choose "Free Shipping" during the checkout process. This is a limited time offer that may expire at any time. We do not ship outside of the United States. Shipping costs for orders under $50.00 and for all orders to Hawaii, Alaska, and U.S. owned territories will be calculated by the UPS Real Time shipping calculator incorporated in our website. You will need to place the item in your cart in order to see these shipping charges.
Can you ship my products via USPS, Fedex or another carrier?
Sorry, we currently do not allow alternate shipping methods.
Can you ship to my P.O. Box address?
Sorry, since we only ship via UPS, and since UPS does not allow P.O. Box addresses for delivery, we cannot ship to P.O. boxes.
Can you send my product via expedited UPS shipping?
Yes. When you place your order, simply select another method such as "UPS 2nd Day Air." Please note, however, that you will be charged for the applicable shipping charges as noted during the check out process.
How can I contact you?
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