Returns: We do not accept any returns or exchanges. No exceptions.
Defective Merchandise:
If you receive defective merchandise, please contact us within 10 calendar days of your order date so we can make arrangements for return shipping and a replacement product. For items that become defective after this time, please see our Warranty section below.
Warranty: All products sold on our website are brand new and covered by the full manufacturers warranty. If you purchase an item which later becomes defective, please follow the instructions in your User Manual to obtain warranty service from the manufacturer. Please note, we will perform warranty service for all Swintec brand items, so if you have a problem with your Swintec machine and you are in the warranty period, please contact us at customerservice@granadahillsbusinessmachines.com so we can arrange to perform the service for you.
