Returns: In order to keep our prices as deeply discounted as they are, we generally do not accept returns of products once purchased. However, we will accept returns with prior authorization if we shipped you a product that you did not order. We also may accept a product for return within 10 business days of your receiving it (with prior authorization) if you are exchanging it for a similar item, as long as the product we shipped you is unopened in its original packaging. However, we cannot guarantee that all products will be accepted for exchange, and some exchanges will be subject to our restocking fees. We charge restocking fees of 25% for unopened products you ordered that you decide you no longer want as long as you notify us of your intent to return within 10 calendar days of your order date. Orders older than 10 calendar days are not returnable under any circumstances. Customized orders (i.e., typewriters with Spell Check added) are never returnable under any circumstances. Therefore, we ask that you make sure of the products you are purchasing prior to placing your order. We try to provide our customers with as much detailed product information as possible on our website so they can make an informed buying decision. If you need any additional product information or are unsure if a product has certain features that you need, please contact us at customerservice@granadahillsbusinessmachines.com prior to placing your order, and we will be happy to assist you in any way that we can.

If you would like to request a return of a product under the conditions previously stated, please visit our Contact Us page and complete the form including your name, email address, reason for the return, condition of the merchandise (only new and unopened merchandise will be accepted), and a request for a Return Merchandise Authorization Number (RMA). No returns will be accepted without prior authorization.

Once a RMA is granted, you will be required to ship the product(s) back to us within 5 business days at your expense. All products shipped back to us must be insured for the full value that you paid. Original shipping charges paid by you will not be refunded, and shipping charges as well as restocking fees for exchanged products you will receive must be paid prior to our shipping them.

Defective Merchandise:

For defective claims on products under warranty, please see our Warranty section below. For products not under warranty, please contact us at customerservice@granadahillsbusinessmachines.com for further assistance.

Warranty: We proudly service all of the items that we sell on this website. If you purchase a product from us that is in need of repair due to a situation that is covered under the manufacturers warranty , we will repair the item under the terms of the warranty in force. Please contact us for authorization prior to returning any product for repair by visiting our Contact Us page. Complete the form including your name, email address, original date of purchase, a description of the problem, your original Order ID number (if available), serial number of the item, and a request for a Return Merchandise Authorization Number (RMA). No products will be accepted for repair under warranty without prior authorization. Oftentimes, we are able to fix the problem over the phone, via email, by shipping replacement parts to you, or having an affiliated authorized dealer in your vicinity service the machine on our behalf. Once a RMA is granted, you will need to ship the product(s) back to us within 5 business days at your expense. All products shipped back to us must be insured for the full value that you paid. Please allow ample time for repair, as oftentimes parts are difficult to obtain in a timely manner. Once the item is repaired, we will ship it back to you, fully insured, at our expense. If a product cannot be repaired, we will arrange with the manufacturer for an identical replacement product, or if discontinued, a product of equal value as allowed by the manufacturer. If we receive a product via RMA that we determine to not be covered under the warranty, we will contact you to discuss your options of receiving the product back in its current state, or charges for parts and labor. On warranties that cover parts and labor under separate time periods, we will contact you prior to issuing a RMA to discuss estimated repair charges. A deposit for estimated charges must be paid prior to our issuing a RMA for your merchadise.