Granada Hills Business Machines strives for all of our customers have a pleasant shopping experience, both at the time of purchase as well as once the product is received. However, we ask that you read these policies as well as our FAQs page before ordering so there are not any misunderstandings after your purchase.
Returns: We do not accept any returns or exchanges.
Warranty: All products sold on our website are brand new and covered by the full manufacturers warranty. If you purchase an item which becomes defective after 7 calendar days of your receipt of the product, please follow the instructions in your User Manual to obtain warranty service from the manufacturer.
If you receive a product that is Defective On Arrival (D.O.A.), please notify us within 7 calendar days, and we will issue you a Return Merchandise Authorization (R.M.A.) number. Upon our receipt of the product, we will repair it, or if it cannot be repaired, we will provide you with an identical brand new item on exchange. For items that become defective after this time, please see our Warranty section above.
Shipping Locations: In order to reduce credit card fraud, we will only ship products to the United States and U.S. owned territories. Free shipping advertised on this website will be to the continental United States only, F.O.B. Origin. Sorry, we no longer ship internationally. We do not ship directly to inmates at prisons (see our FAQs for more information.)
Many international customers order products from our website and have them shipped to a United States address provided by a U.S. based shipping service. Our normal shipping rates apply to these transactions, since they are being shipped to a U.S. address. Please be aware that once our shipment has reached it's U.S. destination, we assume no liability if that provider fails to forward the package to you, or should damage occur to the package after it is received by them. Therefore, we urge caution before using one of those services. Also, please ensure that any items you order for shipment through one of these services will work in the country you will receive the product in, as we do not accept any returns. For example, any products that we sell that use electricity are rated 120V 60Hz Type B plug for use in the United States. If you decide to use a transformer to use one of these products, it may not work and may cause damage to the machine. Therefore, if you have a different type of electricity in your country, we strongly advise you not to purchase electrical products from us.
Shipping Carrier: We use USPS, UPS, and OnTrac Shipping for most shipments. However, at times we may use a different shipping company at our option. In addition, we may opt to use a licensed trucking company for particularily large or heavy orders (i.e. Shredders, multiple Typewriter orders, large machines, etc..)
Time of Shipment: Orders received before 12 PM Noon Pacific Standard Time are normally shipped on the same business day. However, some orders may be delayed one or two business days due to unforseen circumstances.
Shipment Tracking: Tracking numbers will be sent to the email address you provide us on either the shipment date or the following business day.
Receipt of Merchandise: If you do not receive your product in a timely manner, please go to the shipping company website and enter your tracking number. If a problem exists, please contact us at [email protected] so we can help you investigate the reason for the delay. Please include your Order ID number that you received on the receipt we sent you via email immediately after you placed your order. Since packages are shipped FOB Origin, it will be your responsibility to file a claim with the shipping carrier if necessary.
Federal Government / State/ County Orders: Granada Hills Business Machines is a registered Small Business / Micro Business with the State of California, certification #41391, and registered in the Small Business Enterprise Preference Program in the Los Angeles County vendor database, Local SBE vendor #13035401. We welcome all Federal Government / State/ County inquiries. Please email or call us for more information.
Sales Tax: All orders originating in CA will incur 7.50% sales tax. Orders in Los Angeles County will incur the current applicable sales tax rate. No Sales Tax will be collected on orders outside of California. Buyers outside of California will be responsible for filing Sales & Use Tax returns in their states, if applicable.
Sorry, we do not accept Purchase Orders.
Payment: We welcome Visa, MasterCard, American Express, Discover, and verified Paypal accounts. We do NOT charge your payment method when you place an order, rather, we place an authorization hold only. Once we verify your order can be shipped from our facility and/or from one of our trusted suppliers, we proceed to charge your payment method for the amount of your order and begin the processing of your shipment.
Order cancellations by us: In the event your payment method has discrepancies or is unable to be verified, or if your shipping address and/or telephone number and/or email address cannot be confirmed, or if your order is addressed to an inmate or prison (excluding orders by and directly to prison staff), or for item discrepancies such as mismatched items or unusual orders, your authorization will be voided and your order cancelled. We will send a communication to the email address provided informing you of the order cancellation. To avoid such a cancellation, please be sure to use an accurate billing address that matches that shown on your credit card statement, an accurate shipping address that can be verified, an email address that you check frequently and preferably one belonging to a verifiable entity such as a business email address with a verifiable website, and an accurate phone number where you can be reached. If using Paypal, please make sure your account has been confirmed and verified with Paypal prior to placing your order. In the event you are ordering mismatched items (such as supplies for different machines) or a typewriter printwheel designated "PS", please write a note in the special notes section of the checkout screen describing the machines you are purchasing the items for. In the event that your item(s) cannot be shipped due to other issues such as inaccurate inventory, discontinued items, shipping closures, or other fulfillment issues, we will contact you at the email/phone number you provide to us on your order to discuss alternatives, such as a compatible item or releasing the authorization hold (thus never charging your order.) Please make sure to check your emails after you place your order and reply to any inquiries, and to check and reply to any voice mails we may leave you. If we cannot reach you within 24 hours, we will automatically release the authorization and cancel your order.
Hours: Our customer service hours are Monday through Thursday 10AM - 4PM PST (1PM-7PM EST), and Fridays 10AM-12:30PM PST (1PM-3:30PM EST).
Storefront: Due to current conditions, our storefront is closed at this time. Orders can be placed online only. No local will-call nor local delivery is available. We apologize for this inconvenience.
Questions: If you have any questions regarding our store policies, please contact us at [email protected]com.